At Tire-Rama, we take pride in offering the best customer experience to Billings, MT, Spokane, WA and Missoula, MT. We strive to provide our customers with the best experience possible each visit.
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i don't usally even bother with reviews(shame on me) however i really felt the need to share my experience with Livingston TireRama. I was preparing to make a move to another state and wanted to have a few things checked on my vehicle before the big adventure. The manager Leith and his help were fantastic and even checked other things to insure my safety. I can't wait to return back to my home in Montana and when I do, TireRama will be my only place for all my vehicle needs. Thank you Leith and your whole crew for caring and such great work.
What a fabulous crew that was working Thursday night (January 12th 2017). Polite, caring and thorough, they went the extra mile to insure my Subaru was safe for me to drive all the way home. Why you ask, here is my story.
I had left work and once on the highway my car started to shake, I thought my tires were going to fall off. I was scared beyond words. I exited as quickly as I could, I called my teenage son and swore he must have hit a snow bank the day before and broke something. and then I found the Tire Rama store, uncertain of what on earth the problem it could be. I entered the store almost in tears and asked if they could check my lug nuts to see if I was about to loose a tire..Did I mention it was 5 minutes until closing time. Those boys took my car into a bay and found the problem was as simple as ice built up inside my tires and half a snow bank inside my back bumper. It took them awhile to get all the ice and snow out. There was no charge, and so my payment was hugs and grateful Thank you, Thank you.
My daughter goes to college in Bozeman and I arranged with Mat to replace her tires. She had gone to a different shop a month ago and had a poor experience. Not the case with Mat and Tire Rama. She just called to let me know she was very happy with the service and feel much safer in her car. Thanks!
Business reply to this review:
Thank you Dave for taking the time to let us know that your daughter was pleased with the service she received from Matt and his Team at Tire-Rama West in Bozeman. Please remind her that free tire rotations and flat repairs are included with her new tire purchase.
The service & assistance we recently received at Tire-Rama in Bozeman at the mall was so outstanding, I had to take an opportunity to submit a review. From the moment my Jeep was brought in for a new set of all season tires to when it was ready for pick-up after discovering a new starter had to be installed, Dustin & the entire Crew were friendly, professional, efficient & went above & beyond to help us. It was very busy & late in the afternoon on Thursday 12/8/16 with temperatures well below freezing when we went to wait inside where it was comfortable & warm while they finished mounting the new tires. Watching & listening to Dustin politely greet & help each walk-in customer as well as quite a few callers in such a friendly & timely manner was amazing. When the Jeep was done, it wouldn't turn over for me despite a new battery we'd purchased earlier in the day along with a new starter relay. Even though it was after closing, Dustin & Crew came outside to help us push the Jeep back inside a bay to quickly diagnose the problem. After determining a new starter was needed, they scheduled it to be fixed first thing the next morning & I was able to pick up my vehicle on Friday afternoon. We couldn't be more impressed or satisfied with our experience and hope the Bozeman Tire-Rama Team is recognized for their efforts and advised of our sincere appreciation.
First off, I would like to apologize to RAY and his staff here at the Post Falls location. A month ago I left a poor review which was undeserved. I have become so accustomed to bringing my car to RAY at every odd noise my car makes, that I had ascribed them blame for something beyond their control. I am VERY hard on my car, and that it is even still on the road should be a testament to their work and dedication. And even after the negative review, RAY and his crew were and are still more than willing to help allay my fears and reassure me of my vehicles safety. Here I am again! And I have NO doubt that I have left my 'Shadow' in adept hands and I will once again be nothing but satisfied at the job these guys do and have continuously provided for me. THANKS GUYS!
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