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At Tire-Rama, we take pride in offering the best customer experience at locations across the Northwest US in Montana, Wyoming, Idaho, and Washington. We strive to provide our customers with the best experience possible each visit.
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Great service once again! I have been a long time customer of this location (10 years) and have always had great service. But, this morning was really special. I had a nail in my tire and so I needed it repaired. They repaired it within 30 minutes and also installed my windshield wipers that were bouncing around in the back. They did it all for no charge. Maybe because I bought the tires there, but still they went above and beyond. I left there with a smile and bounce in my step. Thanks for being a great Tire Shop and much more!
In recent months I submitted a review/commentary on what I felt was a poor customer service experience at the Post Falls Idaho store (even though the website says no reviews have been submitted on this location, which is not true). In this review I spoke of how I perceived the manager's (Ray) actions/response to my voicing of my dissatisfaction with how my Cooper tires were wearing on all three vehicles that I had them on. In addition, I commented in my review on things they told me were wrong with my vehicle that contributed to the wear issue, as well as several other issues, all of which two other shops disputed and disagreed with.
I have to say that when Ray was made aware of my dissatisfaction he reached out to me several times to apologize for how he may have come across to me (or at least how I perceived it), which was not his intention at all. He invited me to come back in to the store and show me first-hand the issues with my vehicle and provide explanations. I took Ray up on his offer and he was quite accommodating and graciously spent the time going over the issues his team spoke of on my vehicle, and showed them to me in the shop. I appreciated his customer service follow-up and commitment to a satisfied customer. I have since returned several times for tire rotations and oil change services and will continue to do business with Ray and his team moving forward. His kind of follow-up and concern is only practiced by those that truly subscribe to total customer service, and providing an experience that at a minimum meets the customers' expectations if not exceeding them. I salute him for that.
Having said that, I do continue to disagree on the causation of the horrible wear of my Cooper Discoverer AT/3 tires, which are wearing the same uneven way on all three vehicles they're on. This in no way reflects on Ray or his team, merely saying I'm unhappy with this product and will not buy a Cooper tire again for any of the fleet.
Again, thanks Ray for the excellent follow-up and the concern you have demonstrated to ensure you could call me a satisfied customer as it relates to your services. You have succeeded.
My brakes went out. I called the next morning before 7:00 a.m. They said they were open and could fix my brakes that day. Excellent, professional service! They were very accommodating in giving me a ride to work as well.
I have been buying my tires from them for the last couple of years and plan on going there for all of my car repair needs!
Rex, Dave, and Cody have been super helpful getting stuff done for me. They are my "go to" guys for tire and auto help, purchased numerous sets of summer and winter tires, brake repair ect. Really do a great job and have been very fair on "road hazard" issues.
Shawn the manager and crew are the most nicest and willing to help, You get VIP service and help. I am very impressed and feel satisfied when I do business there. They back one hundred percent and stand behind their work and warranty. The mechanic is the absolute best and professional I have ever encountered. His estimates are always correct and work is done right with out any return visits. It is a sincere blessing to deal with honest people who treat you as a neighbor.
Rev. Sam Sweg
Jubilee Ministries International
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