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At Tire-Rama, we take pride in offering the best customer experience at locations across the Northwest US in Montana, Wyoming, Idaho, and Washington. We strive to provide our customers with the best experience possible each visit.
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After having a frustrating prior experience at this Tire Rama location, I dropped by to get the lug nuts on my new snow tires tightened. Steve was very courteous, and although they were busy, he took the time to help me out and also adjusted the tire pressure. I appreciated his professional manner and his desire to do right by the customer when others at Tire Rama have dropped the ball for me in the past few weeks.
I came in thinking I needed tires, and they told me I just needed to rotate my tires and that I was running them with too much air. They showed me on the door of the truck what the Manufacturer recommends! They were amazing and thorough, and had it done in 20 minutes! I am so grateful for their caring and honesty and professionalism!. When I do need new tires I will be buying them at Tire Rama on the corner of Govt Way and Best Ave, in Coeur d’Alene!!
Thank You Again!!
Donna Van Cleef
Went in for a quick tire rotation been in 3 other times. Was told I had to make a appointment and the manager was rude! Never made an appointment before. He also had the guts to tell me that I hadn't been to his store then... not good business I am sure if I was buying tires it would have been a different story.
Business reply to this review:
Scheduled an appointment for customer since we have been scheduling a day out right now.
Told customer that I realized some stores do not schedule appointments but he have for the last 5 years. Let customer know that we would happily bring vehicle in the shop if we didn't have waiting appointments. I was neither rude or told customer they had not been in before.
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